This form is intended to be filled out by a MASTERGRAIN Dealer. Before submitting your Service Request, please verify that the product is still under warranty.
Reviews
Rocky and Shanroy did a great job replacing my door glass. Pleasant, efficient and thorough.
On time, professional, effective, knowledgeable and very friendly. Great installation team.
Rocky and Shanroy did a beautiful job replacing 3 pieces of glass in my door. Real craftsman.
I am so pleased with the quality of my Mastergrain door!
What a fantastic experience working with Mastergrain, Matt the account manager is absolutely amazing as is Jolly the installer.
I did my research on doors, and met with many companies, and Mastergrain offered a very high quality door; met all of my style requirements, many companies wouldn't; and the price of the door was very good, much lower than some other companies that provided me quotes.
I wouldn't hesitate to recommend Mastergrain!
What a fantastic experience working with Mastergrain, Matt the account manager is absolutely amazing as is Jolly the installer.
I did my research on doors, and met with many companies, and Mastergrain offered a very high quality door; met all of my style requirements, many companies wouldn't; and the price of the door was very good, much lower than some other companies that provided me quotes.
I wouldn't hesitate to recommend Mastergrain!
We cannot say enough about both the quality and service provided by Mastergrain. When we made a service call about our door we had someone at our house that same week. They fixed the issue, but then also went out of their way to touch up the paint (where our kids had scratched it with hockey bags) tightened the handle, greased the door, and replaced the sweep.
We always get compliments on our door, and we love it, but we are even more in awe of Mastergrain’s commitment to their products. Thank you!
We always get compliments on our door, and we love it, but we are even more in awe of Mastergrain’s commitment to their products. Thank you!
The repair team- Rocky and Shanroy were excellent. Gave me an eta for arrival- removed the defective door and replaced it with a brand new one. Quick -efficient-tidy and extremely respectful. Great job guys- Thank you
Amazing company , Matt from MASTERGRAIN door what’s so help you with the smart lock for my door . 10/10
I had an outstanding experience working with Matt. He was extremely knowledgeable and took the time to thoroughly answer all of my questions without ever making me feel rushed. His patience and attentiveness made a big difference—I truly felt heard and supported. It’s rare to find someone so dedicated and receptive, and I really appreciated the time he devoted to addressing all of my questions and concerns. Highly recommend!
The doors look great and the service is outstanding. The installers were very friendly, personable & professional. I have already recommended Mastergrain and Manotick Windows & Doors to family, friends & neighbours. Fantastic service.